Pakistan Railway FAQs

You can book tickets through the official Pakistan Railways website (pak-railways.gov.pk) or mobile app. Create an account, search for your train, select seats, and pay via credit card, debit card, or mobile wallet like JazzCash or Easypaisa.

The main helpline is 117. You can also contact regional offices: Karachi (021-99213012), Lahore (042-99211080), Rawalpindi (051-9270831), and Peshawar (091-9212037).

Arrive at least 30-45 minutes before departure for express trains, and 15-20 minutes for local trains. For AC class with reserved seats, you have some flexibility, but arriving early ensures a smooth boarding experience.

Yes, tickets can be cancelled at booking counters. Refund amount depends on cancellation timing: Full refund (minus processing fee) if cancelled 24+ hours before departure, 50% if within 24 hours, and no refund after departure.

You need a valid CNIC (Computerized National Identity Card) for booking and traveling. For online booking, you'll enter your CNIC number. Foreign nationals need a valid passport.

Tickets can be booked up to 30 days in advance for most trains. For popular routes like Karachi-Lahore during holidays, it's recommended to book as early as possible.

Yes! Students get 50% discount (with valid ID), senior citizens (60+) get 25% discount, children under 3 travel free (no seat), and children 3-12 get 50% discount.

Unreserved tickets are for economy class only. Seating is on a first-come-first-served basis. For guaranteed seats, book reserved class tickets.

Unfortunately, tickets are non-refundable if you miss your train. However, you may be able to use the same ticket on the next available train of the same route within 24 hours (subject to availability and approval).

Economy class: 40 kg, Business class: 50 kg, AC classes: 60 kg. Excess luggage may be charged. Large items like bicycles need special booking in the brake van.

Yes, most express trains have pantry cars serving hot meals, snacks, tea, and cold drinks. AC Business and Parlor class often include complimentary meals.

Currently, WiFi is not widely available on Pakistan Railway trains. It's recommended to carry your own mobile data or download entertainment before your journey.

Yes, all trains have toilets. AC coaches have Western-style toilets while economy coaches may have Indian-style. Carry your own tissue and sanitizer.

AC coaches typically have power outlets near seats. Economy class has limited charging points. It's advisable to carry a power bank for longer journeys.

Use Train Tracking (traintracking.pk) to see live GPS location of your train. Simply search for your train number or name and view its current position, speed, and estimated arrival times.

Our tracking uses official Pakistan Railways GPS data, updated every 30 seconds to 1 minute. Location accuracy is within 100-500 meters depending on signal conditions.

Trains may not appear if: 1) They haven't departed yet, 2) GPS equipment is offline, 3) The train isn't running that day. Check the schedule to confirm operation.

You can check our live tracking page for real-time delay information. We show current delay status for all running trains.